A list of answers to our most asked questions.
TalkJS allows buyers and sellers on your marketplace or platform to connect via chat, instead of contact forms or emails, and lets you get out in between. Fast direct contact increases sales and saves you time.
It takes no more than 10 minutes for a developer to integrate TalkJS into a site and get it working.
On average, our customers report that 1 developer worked roughly 1 afternoon to fine-tune things and customize the integration to their needs.
It's pretty straightforward. You identify a user by id (your internal id), name and email address. For the seller, this information is mandatory, for the buyer it is optional (the chat will ask for a name on startup and for an email address after the first message was written).
A server-side API for programmatic access without an active user session is currently under construction. Please let us know if you're interested in this so we can make sure it supports your use case from day 1.
An active conversation means there has been at least 1 message during a calendar month. When a conversation lasts longer than 30 days from the time it started, we'll count it as a new conversation.
We will not restrict access to TalkJS, even if you go over your plan limit. First and foremost are your users and your app, and it should stay working no matter what.
Should your app get more active users or conversations than your plan allows per month, we will get in touch with you and offer you a larger plan.
We love open source and community projects, so we have decided to make TalkJS entirely free for voluteer-run organizations and hobby projects.
When you go live, there's a button you can click to let us know you're using TalkJS non-commercially, and you'll be able to go live without paying.
Note: The non-commercial TalkJS license includes no support. If need want the certainty of access to our great customer support, please become a paying customer.