Terms of Use & Privacy Policy

This should help. If not, please drop us a line.

In this policy, we explain what information we gather about you and what you can do about that. By “we”, we mean Klets BV, a limited liability corporation in the Netherlands which builds and markets TalkJS.

The same policy applies to you, your company, your customers, and so on: it applies to any person or legal entity that interacts with the TalkJS application or any site or service operated by Klets BV.

Information we collect

We collect all messages you write, so you can get back to the conversation later. We do not look at these messages.

We track how you navigate TalkJS and the sites we run. We do this to improve the product, so we take care to only measure how you use the product, but not what you use it for. This data includes technical data used to make our technology work correctly, such as log files with IP addresses, your browser version, and so on.

We store the personal information that you give us, such as your name, your email address, and authentication tokens from 3rd party services (such as Slack or Zapier). We may use this to send you emails, but only if you’re a TalkJS customer. We do not send promotional emails to customers of TalkJS customers.

We make daily backups of your data.

We do not share any information we collect with any third parties, except for these:

  • Technology providers: Like most internet companies, we do not manage our own servers. Instead, our software runs on services from a small number of trusted technology providers. We manage our software and your data there, but technically the servers are run by these technology providers. Fortunately, we only do business with technology companies that can abide by this privacy policy. In particular, we only do business with companies that store your data but can’t look at it, export it, or combine it with data from other sources.
  • Law enforcement: We comply with legal process. We will to do our best to inform you of any such activity.
  • New owner: Should Klets BV merge or be acquired, then the data is transferred along with the company.

Your rights

We promise to treat you with respect.

If you want to see what data we collected about you, please get in touch with us. Please allow us some days to gather everything.

If you want us to erase all data we collected about you, please get in touch with us. Please allow us some days to erase everything irrevocably. If you are a TalkJS customer, we will remove your entire account.

You can terminate your account at any time, just get in touch with us. If you do this, we will stop charging you from the next month onwards.

We give out a nice bottle of wine to the first 10 people who read this far, so get in touch with us.

Your responsibilities

You may not use TalkJS to send spam, abusive messages, or malicious code to people.

You may not make automated requests to TalkJS without our express permission.

If you’re a customer of TalkJS, you will ensure that we can charge the subscription fee whenever it’s due.

You may not share content illegal under Dutch law.

Security

We do our utmost best to keep your data secure. All communication with our servers is encrypted (HTTPS). Nevertheless, no company world wide can guarantee 100% security and neither can we. If you find a vulnerability, please get in touch with us for responsible disclosure.

Please note that some chat applications expressly aim to be uncrackable, even by well funded government bodies. TalkJS is not that app. If you intend to overthrow a government, don’t use TalkJS.

Our rights

We reserve the right to deny you access to TalkJS for any reason.

We may choose to change this policy at any time. We may reach out to you or ask your repeated consent if the changes are very big.

Warranties

We do not promise that our software works or is good for anything at all. Notably, THE SOFTWARE SERVICES, THE DOCUMENTATION AND ALL OTHER PRODUCTS AND SERVICES, INCLUDING THIRD PARTY HOSTING SERVICES, PROVIDED HEREUNDER ARE PROVIDED “AS IS” WITH ALL FAULTS AND WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. KLETS B.V. HEREBY DISCLAIMS, ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, RELATING TO THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. KLETS B.V. SPECIFICALLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES AS TO THE CONDITION, VALUE OR QUALITIES OF ANY SERVICES, INFORMATION OR MATERIALS PROVIDED HEREUNDER, INCLUDING, BUT NOT LIMITED TO, WHETHER ANY SUCH SERVICES, INFORMATION OR MATERIALS WILL BE ACCURATE, COMPLETE, SECURE, CONTINUOUS, UNINTERRUPTED, NON-INFRINGING OR ERROR-FREE, AND SPECIFICALLY DISCLAIMS ANY REPRESENTATION OR WARRANTY AS TO THE WORKMANSHIP THEREOF, OR THE ABSENCE OF ANY DEFECTS THEREIN, WHETHER LATENT OR PATENT, INCLUDING ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. KLETS B.V. ALSO SPECIFICALLY DISCLAIMS RESPONSIBILITY OF THIRD PARTY PRODUCTS AND SERVICES WITH WHICH CLIENT MAY UTILIZE THE SOFTWARE SERVICES, AND CLIENT SPECIFICALLY DISCLAIMS AND WAIVES ANY RIGHTS AND CLAIMS CLIENT MAY HAVE AGAINST KLETS B.V. WITH RESPECT TO SUCH THIRD PARTY PRODUCTS AND SERVICES, TO THE MAXIMUM EXTENT PERMITTED BY LAW. Sadly.

Questions?

Just ask us! We’re here to help.