With admin conversation search, you can now search for and audit conversations directly from your TalkJS dashboard, making it easier to support users, investigate issues, and moderate content at scale.
Search across all conversations in your site or app using filters that match your plan:
- All plans: Filter by conversation ID to quickly locate a specific thread.
- Growth plan: Filter by conversation ID, subject, and custom search values for deeper visibility across your conversations.
Admin conversation search helps product and support teams to investigate user reports or moderation issues, or audit conversations without having to export data or build custom tools. This way, you stay in control as chat usage scales.
