Product update ·

Email notifications now support threaded conversations

TalkJS email notifications are now threaded by conversation in most email clients, making it easier for users to manage messages with a cleaner inbox.

Three lines with email notification messages, with a number behind the sender name to indicate the number of grouped messag

Email notifications about new messages are now threaded by conversation in most email clients. This way, your users can more easily stay on top of messages with a clean, organized inbox.

Under the hood, threaded email notifications work by including the conversation ID in the email’s References header, which indicates that a message has a parent message. Most contemporary email clients can use this reference information to group email notifications accordingly.