TalkJS has achieved ISO 27001:2022 certification, meeting the internationally leading standard for information security management. This certification independently validates our continued commitment to delivering you great chat infrastructure with the highest level of data security.
What ISO 27001 means
ISO 27001 is the world's leading standard for Information Security Management Systems (ISMS). An Information Security Management System requires organizations to design, implement, manage, and maintain a reliable security program to protect the confidentiality, integrity, and availability of information.
Achieving ISO 27001 certification means that an independent, accredited auditor has verified that TalkJS has the policies, processes, and controls in place to systematically identify, manage, and reduce information security risks.
In short: you can trust TalkJS for your users' mission-critical conversations.
Why this matters for your business
When you build on TalkJS, your users' conversations flow through our infrastructure. That's a responsibility we take very seriously. With over 130 million messages sent every month across 90+ countries, the scale of what we handle demands rigorous security practices. ISO 27001 certification demonstrates we've got those practices in place.
When you’re evaluating chat infrastructure, you might wonder: ‘Can I trust this vendor with our sensitive user data?’ Such considerations get especially important if you operate in highly regulated industries, such as fintech or healthcare. Certification means that yes, you can trust TalkJS with sensitive data, as confirmed by a globally recognized third party.
Compliance at TalkJS
TalkJS has been designed from the start with the highest levels of security and user privacy in mind. Here are some of the key steps we take to ensure that:
- Encrypt all data at-rest and in-transit. TalkJS simply refuses to work without encryption.
- 99.9% uptime SLA for Enterprise customers
- GDPR compliance and robust data privacy controls
- Strict worker access policies, with contracts that enforce confidentiality
- Data storage and hosting on TalkJS servers located within the European Union
- Protect application servers and databases, including with firewalls and strict access controls
- Regularly audit our security installation and security-related policies
- Full control over data export and retention
Achieving ISO 27001 certification independently validates TalkJS’ continued investment in processes to secure confidential company and customer information.
You can access TalkJS’s ISO 27001 certificate directly from our auditor. As part of ongoing compliance with this standard, TalkJS undergoes regular evaluation and annual audits by an independent auditor. It commits us to a culture of continuous security improvement.
All so that you can keep building with confidence.
Ready to build production-ready chat on infrastructure you can trust? Get started for free or talk to an expert about your security requirements.