How TalkJS helped Caspar Health transform rehabilitation
Sergiej Rewiakin, a digital entrepreneur and Head of Tech at Caspar Health, leads the team in redefining rehabilitation. By combining personalized digital therapy with professional care, Caspar Health ensures patients receive the best possible outcomes.
“We wanted to create a solution that empowers clinics while keeping patients at the center of care.”
Sergiej Rewiakin, Head of Tech at Caspar
When it came to improving communication between patients and healthcare professionals, Caspar Health turned to TalkJS for a reliable and scalable chat solution.
About Caspar Health
Caspar Health’s mission is to make high-quality rehabilitation accessible to everyone. Their platform combines digital therapy with expert care, allowing clinics to enhance patient outcomes without overburdening staff.
Recognized by the German Pension Fund in 2022, Caspar Health is a trusted provider of digital prevention, rehabilitation, and aftercare.
“We focus on individual needs, high treatment quality, and long-lasting therapeutic success,” Rewiakin explains.
The Challenge
Caspar Health’s existing legacy chat system was holding them back. It lacked scalability and customization, two key factors for their growing platform.
They faced two major challenges with their existing chat provider. First, their US-based provider, Sendbird, didn’t comply with the strict data security regulations required by their German operations. Ensuring compliance with European standards was a top priority.
“We needed a solution that was reliable, customizable, and capable of handling a large user base.”
Sergiej Rewiakin, Head of Tech at Caspar
Second, they needed a messaging solution that met their technical and user experience needs. For example, a critical feature like the ability to mark messages as unread wasn’t available on Sendbird. Additionally, reliability was essential for their platform, which supports around 50,000 monthly active users.
The challenge was finding a chat system that integrated seamlessly while maintaining a user-friendly experience.
The Solution
TalkJS stood out to the Caspar Health team as the ideal solution. Its reliable infrastructure, extensive customization options, and responsive support made it the perfect choice.
“TalkJS offered a great balance of features and support at an affordable price. The integration process was one of the smoothest we’ve experienced,” says Rewiakin.
To ensure seamless implementation, TalkJS set up a dedicated Slack channel for real-time collaboration with Caspar Health’s developers. Within days, the team had a fully functional chat system embedded into their platform.
The Results
By adopting TalkJS, Caspar Health improved communication between patients and healthcare professionals, enhancing engagement and operational efficiency.
“The team is thrilled with how TalkJS aligns with our needs. It’s startup-friendly, approachable, and incredibly flexible,” Rewiakin shares.
Today, TalkJS supports Caspar Health’s mission to deliver effective and innovative rehabilitation solutions, helping clinics stay at the forefront of the digital health market.