Conversation list filters

Conversation list filters let you control which conversations appear in a user’s inbox or conversation list. You can filter conversations based on properties such as unread status, creation time, subject, or custom fields.

These filters are useful when you want to:

• Highlight recent or active conversations
• Show only conversations with unread messages
• Segment conversations by topic, sender, or type
• Create custom channels based on conversation properties
• Exclude read-only or restricted conversations

To filter conversations, you can use a range of different filter types. For example, you can filter by:

• Unread messages: Show or hide conversations with unread messages.
• Created time: Show only conversations created before, after, or within a specific time range.
• Most recent message: Filter based on when the last message in the conversation was sent.
• Subject: Include or exclude conversations of which the subject matches a given string.
• Access permissions: Filter based on the user's access permissions to each conversation.
• Custom properties: Filter based on custom fields, for example only conversations with the category shoes.

You can combine multiple filters to match complex conditions, or clear all filters to show all conversations.