Yes, there are different methods you can apply:

    1. you can add a hidden user to a conversation that’s never online
  1. you can use webhooks
  2. you can add admin email to the user you want to track (we support multiple emails)
  3. you can ‘abuse’ the email field and use an array [customerEmail, adminEmail]
    Click the link below for further information on how to apply these methods.

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