How The Next Closet increased conversion rate and NPS score using chat by TalkJS
Case study on how second-hand fashion marketplace The Next Closet used TalkJS buyer-seller chat to cut support load and boost conversion rate and NPS.
Latest
Announcing group messaging
TalkJS now supports group conversations with multiple participants, letting marketplaces add sellers, buyers, and staff to a single chat with SMS/email fallback.
How adding direct buyer-seller chat saved Crowdyhouse 30% support time
Case study on how design marketplace Crowdyhouse cut customer support time by 30% after integrating TalkJS direct buyer-seller messaging in a single afternoon.
Product
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Why today’s leading marketplaces Airbnb, Booking, and Upwork all double down on messaging
Learn why leading marketplaces like Airbnb, Booking.com, and Upwork built buyer-seller chat, boosting user experience, retention, and reducing support load.