If you’re using the Inbox pre-built chat UI, you can customize which conversations show up in the conversation list of the user's inbox by using conversation list filters.

A conversation list with at the top a toggle for browser notifications, and below that four conversations related to job applications for engineering or data-related roles.
A conversation list with only conversations related to job applications

For example, you can set up a filter to show only conversations with unread messages, conversations that were created or updated within a specific time frame, or only conversations that match a specific string. On top of that, you can filter on specific custom properties, or combine multiple filters all at once.

You can either use the JavaScript Chat SDK or the REST API to filter conversation lists and select which conversations you return.

Read more on conversation feed filters.

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