Switching Between Conversations

Once you've added a chatbox or popup to your site, and you have some conversations going, you might want your users to be able to switch between them.

In a popup

Let's say you have a few buttons on a page, each corresponding to a conversation topic:

1<button onclick="buttonClicked(this.innerHTML)">Conversation A</button>
2<button onclick="buttonClicked(this.innerHTML)">Conversation B</button>
3<button onclick="buttonClicked(this.innerHTML)">Conversation C</button>

Then we can define buttonClicked(conversationId) as follows

1let popup;
2

3function buttonClicked(conversationId) {
4  // assume `session` has been set elsewhere
5  const conversation = session.getOrCreateConversation(conversationId);
6

7  if (popup) {
8    popup.show(); //in case popup is hidden
9    popup.select(conversation); //select the conversation clicked on
10  } else {
11    //if there is no existing popup, create one
12    popup = session.createPopup();
13    popup.select(conversation);
14    popup.mount({ show: true });
15  }
16}

When the user clicks on a button, the text within the button is used as a conversation id. The popup then makes this the active conversation. select takes either a Conversation object or conversation id as its parameter - see select.

In a chatbox

Assuming someChatbox exists, we can simply do:

1function buttonClicked(conversationId) {
2  const conversation =
3    window.talkSession.getOrCreateConversation(conversationId);
4  someChatbox.select(conversation);
5}