Search messages & conversations
You can search messages & conversations if you're on the Growth plan or higher.
If you use the Inbox pre-built chat UI, you can search messages and conversations using the search box in the conversation list of the user's inbox.
To enable the search functionality, go to the Settings page of your dashboard. In the Search section, check the Enable search checkbox.
All the messages sent after enabling the search are searchable.
If you want to index older messages as well, you have to click on the Index all messages button.
Message indexing is a long process that can take several minutes, or even hours, depending on how many messages and conversations you have.
Note that while the search indexing is in progress you can safely close the Dashboard.
To disable the search functionality uncheck the Enable search checkbox, but beware that doing so wipes the search index, and should you want to enable search again you have to re-index all the messages.