To cancel your subscription, log in to the TalkJS dashboard and go to the billing page. Click “cancel subscription”. Your account remains active until the end of the current billing period, but you will no longer be charged. If at any point before your billing period ends, you decide you’d like to continue your subscription, […]

Yes you can easily export your data using our REST API or by contacting us for a copy of your data.

Technically it is possible, although we would recommend against it unless you intend for users to be able to communicate with each other across the websites. If you want to ensure that each website has its own isolated TalkJS chat environment we suggest you have one TalkJS account / subscription per website.

You can upgrade or downgrade your subscription by talking with us through our chat, or sending us an email.

TalkJS is run from the Netherlands, which is in the European Union. This means that if you are operating from an EU member country, we will need to charge you Dutch VAT. If you’re also a registered business, however, this VAT becomes 0%(*), which is convenient. For that we will need the VAT number of […]

We can delete your account for you from our database, but nothing will happen when your account is not deleted. Please let us know if you want to unsubscribe and we will make sure you won’t get any email notifications anymore.

It is not yet possible to change your own password in the TalkJS dashboard, but we can do this for you. Please share your TalkJS app ID with us and we will reset your password personally for you.

Yes, all plans include a forever free development mode. You get credentials for using TalkJS in production by “going live” – this is the process of entering credit card information and going through checkout. Once you do that, you have two fully separate apps in the TalkJS dashboard, with two fully separate groups of users, […]