Troubleshooting REST API requests

This page lists troubleshooting responses to two errors that you may run into when sending a request to the REST API.

"Cookies required" error

If you are getting a "cookies required" error, check whether you're sending a "User-Agent" header as part of your request. Most languages and libraries automatically send a "User-Agent" header, but some (such as Java) do not.

Try setting the "User-Agent" header manually. The value that you set the header to does not matter.

SSL/certificate error

If you are getting SSL/certificate errors, this may be happening because of outdated cacert files. Update your trusted certificates to a later version.