Sync with email

Send and receive chat messages via email

Users automatically start receiving email notifications when offline and can reply directly from the email. Email address masking included.
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Reply to email example illustration

Users can reply to email notifications directly

Sometimes users don't want to fire up their browser, go to a website, and reply from there. So instead, they can do it directly from email, making communication a lot more convenient.

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Offline users get chat messages delivered to email

Users will get every chat message delivered right into their email inbox when they are not active on your platform.

Replying to email lands the message back into the chat

Users can reply to an email notification, and the message will land safely back in the chat inbox within your platform, ensuring that the conversation is not lost.

Email notification example illustration
The creators and students both love the chat feature and the email integration that allows them to just answer directly from their mail client.
Alexander Seidmann
CEO, Red Thread
Email address masking
Your users don't have to expose their real email addresses to other users. None of the users in TalkJS see each other's actual email.
Stacking notifications
Email notifications are not sent separately with each message but are rather grouped to avoid spamming the user's inbox.
Off-platform users
People who are not on the TalkJS platform can send emails to the email notification addresses and reach the users in the chat.

Customize the email notification theme design

You can edit the look and feel of the email in the same way as any other part of the chat UI. The Theme editor has a dedicated section for email themes. Here, you can create custom themes using HTML and CSS, and easily apply a different UI design for each role.

Email theme customization example illustration