| Features | Basic $279 / month |
|---|---|
Monthly Active Users (MAU) | Includes 10,000 MAU Each additional MAU $0.04 |
Unlimited conversations and messages | |
Group chatsGroup chats allow you to have hundreds or even thousands of users in a single chat. (docs) | |
Support | Via chat during office hours |
Customizable UI | |
Chatbot interface | |
Email, SMS, and push notificationsSMS messages are charged separately. | |
Reply-via-email directly (sync to chat) | |
Analytics and conversation monitoring | |
File transfers & location sharing | |
Voice messaging | |
Mask contact informationStop your users from sharing contact information such as email addresses and phone numbers. | |
Message retention | Unlimited |
WebhooksWebhooks can be used for advanced integrations to expand on the base functionality provided by TalkJS, for example they can be used to create chatbots. | 1 webhook |
Custom (HTML & CSS) notification emails | — |
Custom email sender domain | — |
Real-time message translationReal-time message translation is charged separately. | — |
Search messages & conversations | — |
In-conversation message search | — |
Domain maskingRoute all TalkJS traffic through a subdomain under your control. | — |
Uptime & support guarantees (SLA) | — |
Guaranteed performance under high loads | — |
Guaranteed at-rest encryption | — |
Priority access to our roadmap | — |
Designated Solutions EngineerFor assistance with on-boarding, optimization, and technical support, our Enterprise customers get access to a named Solutions Engineer. | — |
On-premise / Private cloud | — |
Private dedicated servers | — |
What's the best plan for me?
Monthly Active Users
Number of group chat participants
Additional features
Recommended plan
Basic-$279 / month
Total = $279 / month
FAQs
What is a Monthly Active User (MAU)?
A Monthly Active User (MAU) is a user with a unique user ID who has one or more sessions. A user has a session whenever they connect to the TalkJS servers, for example using any of the TalkJS SDKs or the REST API. With an active session, a user can receive new messages, unread message updates, and notifications. You can find your MAU count on the Activity page of your TalkJS dashboard, under 'Active users'.
MAU count isn't affected by how often a user connects. Whether a user with a unique user ID connects only once or a million times, they still count as one active user for that given month.
Note that creating a session doesn’t yet add a user’s details to the TalkJS database. A user’s details are only added to the TalkJS database once a user with a session actually opens their chat. As a result, the 'Active users' count can be larger than the number of users whose details you have in active conversations.
Do you offer a free sandbox or development account?
How many concurrently connected users can I have?
Can I use my TalkJS subscription/AppID on multiple websites?
How many users can I have in a group chat?
The number of users that you can have in a single group chat depends on your plan:
- Basic: Up to 100 participants, and up to 300 guests
- Growth: Up to 300 participants, and up to 1250 guests
- Enterprise: Customizable to fit your needs
Any additional group chat users that exceed your plan are charged at a cost shown in the pricing calculator. For more information about group chat sizes, see: Group chats.
Are you a volunteer-run organization?
We needed chat and didn't want to build it ourselves because it needs to be really great. The TalkJS team is laser-focused on chat, and we're focused on building a great auction marketplace.
