Sync with email
Send and receive chat messages via email
Users automatically receive email notifications when they’re offline and can reply directly from their email client, with messages syncing back into the conversation. Built-in email address masking keeps personal details private while enabling seamless, secure communication.
Chat is completely in sync with email
TalkJS email notifications make it possible for users to chat by using email even when not on your platform. Replying to the email lands the message back into the chat. It works well when users can’t access the chat.
Leave no user behind. Users will get every chat message delivered right into their email inbox, even when they are not active on your platform.
Users can reply to an email notification and the message will appear in the chat inbox within your platform, making sure that the conversation is saved.
Your users don‘t have to expose their real email addresses to other users. None of the users in TalkJS see each other‘s actual email.
Email notifications are not sent separately with each message but are rather grouped to avoid spamming the user‘s inbox.
People who are not on the TalkJS platform can send emails to the email notification addresses and reach the users in the chat.
Customize the email notification theme design
You can edit the look and feel of the email in the same way as any other part of the chat UI. The theme editor has a dedicated section for email themes. Here, you can create custom themes using HTML and CSS, and easily apply a different UI design for each role.
The creators and students both love the chat feature, especially the email integration, which lets them reply directly from their mail client without breaking their workflow or logging into another tool.