Customizing Notifications

If you created roles, you can customize content of the email and SMS notifications that TalkJS sends to users when they receive a message and aren't online. The fields in the dashboard support a limited macro syntax, e.g. Hello {{}}!. You can also pass your metadata for users or conversations to benefit from the macro syntax (e.g. {{sender.custom.specialToken}}). The custom field has to be an object with strings as values. For example, you can specify special token for Alice:

const me = new Talk.User({
id: "123456",
name: "Alice",
custom: {
specialToken: "jd71ba91n"

You can use the specialToken defined by you in the dashboard to customize the email template.

In the exact same way you can customize a Conversation:

const conversation = session.getOrCreateConversation('order_83562938');
subject: 'Hair Wax 5 Gallons',
custom: {
sellerId: 'seller_mq082jqid92',

All set! TalkJS ought to be production-ready for you now. Optionally, however, you maybe first want to customize the design.

You can also follow this step-by-step tutorial that shows how you could have different email notifications for different users.