Theming email notifications
Theming email notifications is available on the Growth plan and up.
The Theme editor has a dedicated section for Email themes
You can then edit the appearance of the email in the same way as any other part of the Chat UI.
If your subscription plan allows Custom (HTML & CSS) notification emails,
which is avaliable in the Growth plan or up,
then you can select
Custom theme for the Email type in the
and select the Email theme that you wish to apply for users belonging to that role.