Connect buyers and sellers to drive more transactions
Help sellers support their customers via chat
For sellers, prompt communication can mean the difference between a sale and someone choosing the competition. The sellers can talk with potential customers while they shop.
They can instantly answer their pre-sales questions and guide the buyers to the products that make the most sense for them. This personalised attention creates a quality customer experience and improves the reputation of your marketplace.
Let buyers get in touch with sellers in real-time
Buyers might need to know more about a product before they feel confident in making a purchase. Emailing or calling sellers is disruptive to the shopping experience but when they can chat directly on the product page the buying process becomes frictionless.
Buyers end up getting the assistance they need to choose a product that perfectly matches what they're looking for. In the past, they could be waiting hours or days to get in touch with sellers.
We've seen a 3x increase in booking conversion compared to our previous experience, where we provided a masked-SMS solution. As we roll out new features and bring the new experience to a wider audience, we hope to see other important conversion metrics impacted as well.
Integrate chat with a few lines of code
You just need to tell us which conversation to display, who's chatting, and where to show it on the page. We take care of the rest! And if you want a deeper integration, we have all the APIs you'll need to add functionality or integrate into your own systems.
1<Session appId="9352938974" userId={me.id}>2 <Chatbox conversationId={conversation.id}/>3</Session>
Tune the look and feel of your chat
You can deeply customize the chat UI with HTML and CSS. With TalkJS Themes you have complete control over the styling, the layout, and document structure of the chat messages and the possibility to show metadata.
We needed chat and didn't want to build it ourselves because it needs to be really great. The TalkJS team is laser-focused on chat, and we're focused on building a great auction marketplace.
Keep everyone in the loop with email, push, and desktop notifications
Buyers and sellers can reply to an email notification, and the message will land back in the chat closing the loop and ensuring that the conversation is not lost. Everyone can respond directly or jump back into your platform. Either way, their response will safely reach its destination.
What I can say is that we have ~1000 conversations happening through TalkJS chat that would have happened off-platform or not happen at all otherwise.